Frequently Asked Questions
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What is a chatbot?
Chatbot is a software that can simulate a conversation with a user.
How can a chatbot help your Facebook page?
It can simplify the communication with the Facebook page visitors, save time and help with building a relationship between your business and your customers, and much more.
Do I have to be a programmer to create a chatbot?
When using Botsurfer, you don’t need to write a line of code, everything is done using our user-friendly tools.
Do I have to pay straight away when I want to create a chatbot with Botsurfer.com?
You can create a Facebook Messenger chatbot using our basic features for free, and upgrade later to use our unlimited Business features. You pay only when upgrading to these Business features.
What are the benefits of using Botsurfer in comparison to other similar chatbot creation tools?
The main benefit is intuitive user experience and UNLIMITED conversations and subscribers. When making use of the Basic feature pack, you can use Botsurfer FOR FREE, with unlimited participants and conversations.
How long does it take to create a chatbot using Botsurfer?
Creating a simple chatbot for Facebook page visitors takes only 10 minutes.
What are Botsurfer Action Keywords and how do I use them?
Action Keywords enable your chatbot to react to specific expressions that trigger your defined response or start a Conversation Scenario.
What are Conversation Scenarios and how do I use them?
Conversation Scenarios enable you to create a comprehensive sequence of questions and answers using various elements like pictures, videos, links, files, and more.
Will my chatbots learn to react to user questions on its own?
For now, chatbots need to be designed with the intention of answering specific needs of your users, with the topic being set up by you. Botsurfer chatbots are not learning on their own yet, but we trust that proper AI implementation is not too far off.
Can I step into the conversation even if the user is already chatting with the chatbot?
Of course, as a Facebook page admin, you can always reply to a user from the Facebook page Inbox, even when he is in the middle of a conversation with your chatbot.
What role do I need to have to be able to create a Facebook page chatbot?
You need to be the page admin, otherwise you won’t see the Facebook page in your Botsurfer account menu.
What are the Facebook page requirements in order to support a chatbot?
Your Facebook page has to be published (so that users can see it), and it needs to have the option to allow messages to your page turned on, see this article for more information
When can my chatbot start communicating with users that messeged my Facebook page?
As soon as you create a chatbot and switch it from draft to live mode, the chatbot starts to react to messages according to your setup.