Frequently Asked Questions

A chatbot is a software that uses structure or artificial intelligence (AI) to communicate with users.

Creating a simple chatbot for Facebook page visitors takes only 10 minutes. You can read more in our blog about setting up a chatbot on the Facebook page.

With Botsurfer you can easily help your customers on an everyday basis 24/7, build relationships with loyal, but also potential customers, save time of your customer service team, and many more.

The main advantage is the intuitive user interface as well as UNLIMITED functionality. When making use of advanced features, you can use Botsurfer for 30 days FOR FREE. The additional advantage is the possibility to power your Facebook Messenger chatbot with a ChatGPT element that can elevate your conversations with customers when choosing PRO plan.

The visual interface of Botsurfer is designed to be easily managed by anyone, and framing chatbot schemes do not require any special programming skills. In addition, by integrating the ChatGPT element in your Facebook Messenger chatbot, artificial intelligence (AI) can communicate with your customers without any complicated additional programming.

As soon as you create a chatbot and switch it from draft to live mode, the chatbot starts reacting to messages according to your setup.

Your Facebook page has to be published (so that users can see it), and it needs to have the option to allow messages to your page turned on. See this Facebook support page article for more information.

You need to be the page admin, otherwise, you won’t see the Facebook page in your Botsurfer account menu.

Action Keywords enable your chatbot to react to specific expressions that trigger your defined response or start a Conversation Scenario.

Conversation Scenarios enable you to create a comprehensive sequence of questions and answers using various elements like pictures, videos, links, files, ChatGPT and more.

Of course, as a Facebook page admin, you can always reply to a user from the Facebook page Inbox, even when the user is in the middle of a conversation with your chatbot. Additionally, you can use the Live Chat element which gives your customers the possibility to have a live conversation with the admin of your Facebook page.

Botsurfer offers a ChatGPT element within the Conversation Scenarios, making it easy to add AI-powered responses to your chatbot. The ChatGPT element has two forms: "Without context" or "With context". If you opt for "With context," make sure to provide the necessary textual content that will guide the AI in generating appropriate responses. You can choose the form that suits the best to your business preferences.

Botsurfer offers a ChatGPT element which is powered by the OpenAI model of an artificial intelligence (AI). When choosing the form of ChatGPT "With context", you can give your chatbot context information that the AI will use when answering questions from your customers. However, your chatbot will not use information from conversations with your customers to learn by itself.

You can create a Facebook Messenger chatbot using our advanced features for free when choosing a FREE trial for 30 days and upgrade later to use our PRO features. You pay only when upgrading to a PRO plan.

You can subscribe to our 30 days FREE trial that will give you complete access to advanced functions and elements of Botsurfer, except the ChatGPT element that is available only for the PRO plan.

The FREE trial can only be used once for the same user account. But you can upgrade to PRO plan and gain access to advanced features and benefits..

No, ChatGPT is a part of the PRO features only. If you want to power your Facebook Messenger Chatbot with ChatGPT element, you have to opt for an upgrade of your chatbot to the PRO plan.

After your 30-day FREE trial expires, you have 90 days to upgrade your subscription to PRO plan, otherwise, your chatbot scheme and profile will be completely deleted. During the period between the FREE trial and switching to the PRO plan, all features in the Botsurfer menu will be deactivated.